Contracting management and accreditation

These are examples of things you might do to apply the Principles in roles where you are managing contracts/partnering for social services, or involved in the process of accrediting providers.

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This Principle is upheld when you...

  • Know about the ways the information and data collected as part of contracts you oversee is used throughout your agency and are satisfied it’s ethical, culturally appropriate and beneficial.
  • Agree with service providers what data and information will be part of reporting, why and how it will be used to help improve wellbeing.
  • Avoid collecting personal information from contracted providers for contract management or accreditation purposes.

This Principle is upheld when you...

  • Include service users in designing and testing data and information collections – do they see this as a
    legitimate and respectful thing to do.
  • Advocate for and support community led services (for example Kaupapa Māori, for Pacific by Pacific services, locally led agencies).

This Principle is upheld when you...

  • Are transparent and open with service providers and service users about why and how people's information is used. You provide easy to use information to share with service users and others.
  • Make sure contract reporting only gathers the minimum information required.

This Principle is upheld when you...

  • Recognise you have unique privilege in your work which comes with an obligation to care for and respect the information people have shared.
  • If your organisation collects personal information from contracted providers (for example in relation to research), ensure that it can only be accessed by people working on those the purposes defined for its collection.

This Principle is upheld when you...

  • Put in place easy to use reporting processes that do not create additional burdens for organisations.
  • Involve service providers and agree how information they provide will be reported back.
  • Work with other contractors/funders to reduce the collection/reporting burden for service providers and service users.
  • Think about the costs and resources to service providers for managing data and information on behalf of other agencies and how these will be met.
  • Design outcome measures in collaboration with service providers, and collaborate with providers to support research and evaluation efforts.