Transparency and Choice

The links below provide a two-page summary of the Transparency and Choice guideline, in PDF and Powerpoint format, and a link to the introductory section of the guideline.


A 1.5 minute video that explains the key concepts of this guideline:

Video transcript

The following transcript explains what is happening in the animated video. The images are simplified so are not perfect illustrations or photographs. The transitions from one scene to the next flow smoothly, zooming in to focus on something specific or zooming out to reveal a wider context.

As you read the transcript, you will see the sentences that have been spoken by the narrator interspersed with the description of the video. The descriptions of the visual images and metaphors are in square brackets [] to help distinguish them from the narrator's words.

The transcript begins immediately below: 

[Text on screen: Guideline 2 Transparency and choice]

 People who use social services have a right to understand why their data and information is needed and how it will be used.

 [Screen divides into two panels. ‘Transparency and Choice’ remain on the right side, on the left side of the screen bubbles begin to float up with the text: ‘Helping my community’, design’, ‘reporting’, ‘training’, ‘care’ and ‘education’. The right panel changes to reveal a woman beside the bubbles with text.]

 If they’re unclear, it can cause anxiety and distrust.

 [As the bubbles pop one by one, the woman turns away in a distrusting fashion.]

 The Data Protection and Use Policy is about being transparent and respectful when collecting or using data and information about people across the social sector.

 [The left side of the frame changes to an icon of the Policy document. We zoom into the policy document and into one of Policy page dots. A circle appears with the text, ‘Transparency and choice’.]

 Use this guideline when communicating with people about their information.

 [Two side by side speech bubbles, as if communicating. Two panels move in from bottom left and top right to make the screen a single colour with the text, ‘Getting started’.]

 Tell people what is being collected and why, who will use it, what kinds of decisions will be made with it, what it won’t be used for, whether it will be linked with any other information, and what happens if they don’t provide the information.

 [The screen splits into two panels. On the left there is the text, ‘Be specific’. On the right there is the text, ‘Your information might be used without your name, address, or anything that identifies you to let our funders know how we work with people to achieve their goals.’ Some of the text is highlighted as the narrator speaks.]

 Communicate in a variety of ways and use methods that work best for the people you are serving.

 [The left panel text changes from, ‘Be specific’ to ‘One size fits all some’. The right panel changes to a person with a speech bubble, computer screen, pamphlet and document floating around her.’]

 Consider how to be transparent with children and young people,

 [The left panel changes from, ‘One size fits all some’ to ‘Communicate in a way people understand’. The right panel has a data seed with a child in it.]

 People with disabilities,

 [The right panel has a data seed with a person in a wheelchair in it.]

 People who have low literacy or who are experiencing stress.

  [The right panel with two data seeds with two people in them, depicting low literacy and stress.]

 Offer choice wherever possible so individuals feel empowered and able to use the services they need.

 [The left panel changes from, ‘Communicate in a way people understand’ to ‘Use the language of choice’. The right panel has an elderly person appear. She walks into the left panel and pulls the text ‘choice’ into her chest.]

 Supporting choice upholds mana whakahaere and helps individuals take an active role in what’s happening.

 [The left panel changes from, ‘Use the language of choice’ to ‘Uphold mana whakahaere’. The right panel has an elderly person appear and water the text ‘choice’ like a plant in the ground. A young child climbs up the text while plants grow around the word.]

 And provide a safe and responsive environment that encourages questions and enables understanding.

 [The left panel changes from, ‘Uphold mana whakahaere’ to ‘Encourage questions’.  The right panel has a hand releasing data from a terrarium and pans out to show two people having a conversation over the released data.]

 Check out the Policy for other guidelines, helpful resources, and tips for collecting or using peoples data and information across the social sector.

 [The document drops down and the email address appears with the text underneath: ‘Respectful. Trusted. Transparent.’ The New Zealand Government and Social Wellbeing Agency logos appear.]