Working at the Frontline

These tools will be useful for anyone who works directly with service users in some capacity.

Their role in data and information is often as the “collector”. They ask questions, fill out assessments or forms, gather everything that's needed, and make sure it is recorded and stored where it needs to be.

They could collect specific pieces of data (names, dates of birth, income, address, etc.), or they could collect stories, the things that people tell them about their circumstances or experiences.

They can also have a strong role as an advisor or advocate, and in helping others understand the context of the data or information and the circumstances of the person that it is about.